Terms of Service
These terms apply when you use headwateraigroup.com or hire Headwater AI ("Headwater", "we", "us"), run by John Tracy, 1149 Clancy Dr, Prescott, AZ 86305. "You" means the business that engages us and the person accepting on its behalf. By accepting an offer, paying an invoice, or giving us access to your accounts, you agree to these terms.
1. What we do
We set up, review and manage Google Local Services Ads and Google Ads for home-service businesses. The specific work, price and timing for each engagement are those in the offer you accept (for example on your page with us, or in an email). If an offer and these terms conflict, the offer wins for that engagement.
2. Payment
- Fees, and when they are due, are stated in the offer. Invoices are due within 7 days unless the offer says otherwise.
- Where an offer splits a fee (for example part to start and the rest on delivery of a report), the first part is due before we start and is not refundable once work has begun, except where the offer says so.
- Monthly management is billed in advance each month and can be cancelled at any time with notice before the next billing date. We do not refund the current month.
- Your ad spend is paid by you directly to Google. Our fees do not include it, and we never hold your ad budget.
3. No guaranteed results
Google decides who is verified, which ads show, in what order, and to whom. Rankings in the Local Services list depend on things only you control, including how quickly you answer leads, your reviews, your location and your budget. We do not guarantee any ranking, number of leads, cost per lead, or Google's approval. Where an offer includes a guarantee, it is limited to exactly what that offer says.
4. Your accounts and what you provide
- Your Google Ads, Local Services and Business Profile accounts stay yours. You give us access by linking to our manager account or inviting us, and you can remove that access at any time.
- You are responsible for the accuracy of the information and documents you give us and Google (licenses, insurance, business details), for having the licenses your work requires, and for how you handle the leads you receive.
- You authorize us to make the changes in your accounts that the engagement covers, and, if you ask us to, to reply to or rate leads on your behalf.
- Google's own terms and policies apply to your accounts; we cannot override Google's decisions.
5. What you get from us
Reports, recommendations and other work we deliver to you are yours to use for your business. Our own tools, templates and methods remain ours.
6. Confidentiality and data
We keep your account data and business information confidential and use it only to serve you, as described in our Privacy Policy. You agree not to share our pricing or materials marked confidential with third parties other than your advisers.
7. Ending an engagement
Either of us can end an engagement at any time by written notice (email is fine). Fees for work already done or for the current billing period remain due. When an engagement ends, remove our manager access or we will unlink ourselves, and we will delete your stored account data as the Privacy Policy describes.
8. Limits on liability
Our services are provided as described in the offer and otherwise "as is". To the extent the law allows, we are not liable for lost profits, lost leads, or indirect or consequential damages, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
9. Website use
Don't misuse this site, its pages or any personal page we send you (for example by trying to access someone else's page or interfere with the service). Pages we send you are for your business only.
10. Law and disputes
These terms are governed by the laws of the State of Arizona. Any dispute will be handled in the state or federal courts in Yavapai County, Arizona. Before going to court, we both agree to try to resolve it by email or phone first.
11. Changes
We may update these terms and will post the new version here with a new effective date. Changes do not affect an offer you have already accepted.
Contact
Headwater AI · John Tracy · 1149 Clancy Dr, Prescott, AZ 86305 · john@headwateraigroup.com · (480) 526-1114